RecordMark — Support

Help, FAQs, and troubleshooting for the RecordMark voice recorder.

Getting started

RecordMark is a fast, reliable voice recorder with annotations, live transcription, and smart transcript summaries.

Permissions

Recording

  • Tap Record to start. Levels appear on the waveform.
  • Set input gain and enable clip guard in Settings for clean audio.
  • Calls: the app automatically pauses on incoming calls and resumes afterward.
  • Use Auto-split to split long sessions by time or file size.

Note: RecordMark does not record phone calls.

Annotations

  • Add text, tags, photos, or highlights while recording.
  • During playback, tap a pin to jump to that moment.
  • Highlights show as a yellow span with start/end pins.

Transcription & summary

  • Enable Live transcription in Settings (auto language or set a BCP‑47 code like en-US).
  • On the Home screen, see a concise summary generated from your transcript.
  • You can turn transcription off anytime.

Search & playback

  • Search across audio, transcript, and annotations.
  • Zoom and scroll the waveform; the playhead auto-scrolls during playback.
  • Skip, scrub, and tap pins to navigate precisely.

Files & export

  • Save in WAV, M4A (AAC), MP3, CAF, or AIFF.
  • Export audio, transcript, and annotations as needed.
  • Choose local storage or iCloud Drive; your files remain yours.

Pro & purchases

  • Pro removes the recording time limit.
  • To restore on a new device, use Restore Purchases on the paywall.
  • Refunds and subscriptions are managed by Apple via your App Store account settings.

Troubleshooting

No sound in recordings

Transcription not working

Storage full

Can’t restore Pro

FAQ

Does RecordMark record phone calls?
No. If a call arrives, the app pauses and resumes afterward.

Where is my data stored?
On your device by default. If you export or use iCloud Drive, storage follows those services.

What languages are supported for transcription?
Any language supported by your device's speech recognition. You can set a BCP‑47 code like en-US.

How do I request data deletion?
Delete recordings and associated files in the app or from Files/iCloud. You can also email support for help.

Refunds?
Handled by Apple via your App Store account.

Contact

Email: sarma.codes@gmail.com

Please include: device model, iOS version, app version, steps to reproduce, and (if possible) a short screen recording.